Refund policy

EU Customers (Right of Withdrawal)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, unless a legal exception applies.

To exercise this right, you can use the withdrawal button on our "Contact" Page ("Request Cancel/Return of Order"), which is visible in the footer and on your order/account pages. You do not need to log in to use it.

You may also contact us first at contact@gnworkshop.com. Returns sent without prior notification will not be accepted.

You must send the item back within 14 days of notifying us of your withdrawal.

Customers are responsible for return shipping costs and must provide proof of shipment (e.g., tracking number or shipping label scan).

Once we receive your withdrawal (via the button or by email), we will send you an immediate confirmation email with the date and time of receipt.

We may withhold the refund until we receive the returned item or proof of return, unless we offered to collect the goods ourselves.

Refunds will be issued without undue delay and no later than 14 days after we are informed of your withdrawal.

Hygiene-Sealed Items (Earrings & Pierced Jewellery)

For health and hygiene reasons, earrings and pierced jewellery are supplied with a tamper-evident hygiene seal.

Returns or withdrawals are only accepted if:

  • The hygiene seal is intact, unbroken, and untampered with
  • The item is unused and unworn
  • The item is returned in its original condition and packaging

Once the hygiene seal has been broken or tampered with, the right of withdrawal may no longer apply for hygiene reasons.

Custom & Non-Returnable Items

Custom-made or personalised jewellery is non-returnable and excluded from the right of withdrawal, in accordance with applicable EU consumer law.

Gift cards are also non-refundable and non-returnable.

Rest of the World

For customers outside the EU, returns are only accepted for:

  • Damaged, defective, or incorrect items
  • Where we have agreed to a return in advance

We do not accept returns for a change of mind.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Returns for damaged/defective items must be reported within 7 days of delivery.

Refunds

Once your return has been received and inspected, we will notify you of the approval outcome.

If approved, refunds will be issued to your original payment method within 10 business days (and no later than 14 days after we are informed of your withdrawal).

Please note that your bank or payment provider may require additional time to process the refund.

Condition for Returns

Returns are only accepted if the item is unused, unworn, and in its original condition and packaging. We will inspect all returned items carefully before approving refunds.